Shipping and Return Policies

Shipping Policy

All orders ship from our warehouse in Southgate, Kentucky. We ship orders Monday through Friday only to valid addresses within the United States and US Territories from which we are licensed. Standard shipping is $4 (excluding insulin and refrigerated products). Signature Confirmation delivery options are available for $3.95.

For insulin and other refrigerated products, we ship via UPS Next Day Air which will add a $50 charge to the price of the order. We ship insulin and other refrigerated products Monday - Thursday to ensure timely (temperature controlled) delivery. Prescription drugs and devices cannot be shipped until we have a valid, verified prescription on file as applicable. Saturday delivery options are available for a fee based on weight and location of the shipping address. Please contact us at 1-888-795-5826 for Saturday delivery options and price.

For all other products, the following shipping times can be expected. Please note that prescription items cannot be shipped until a valid, verified prescription is on file. Please add 1 to 2 business days for processing over-the-counter (OTC) orders and 3 to 4 business days for processing prescription orders:

• For Standard Shipping and Standard Ground: 2 to 9 business days depending on your location.
• 2-Day Shipping: Processing time + 2 business days
• Next Day Shipping: Processing time + 1 business day

Return Policy

Prescription Return Policy

We are prevented by law from accepting returns for any prescription medication. For pet medication, your local veterinary office can often make use of the medication.

If you need to dispose of any medication, please consult the following FDA Link: Where and How to Dispose of Unused Medicines

Over the Counter Return Policy

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. You can return your non-prescription purchase for up to 90 days from the purchase date, with no restocking fees.

Products must be in the condition you received them and in the original box.

If there is a problem with your product, please don’t worry about sending it back to the manufacturer, we’ll take care of it for you. For safety concerns, we cannot accept returns for refrigerated items (such as insulin).

How To Return An Item

If you need to return an item, please contact us by phone or email to alert us to the pending return. Returns can be addressed to:

EPIC Health PBC
ATTN: Returns

525 Alexandria Pike
Suite 100
Southgate, KY 41071
United States

In the package, please include a note detailing the need for the return and contact information so we may reach you if there are any questions. Most refunds are processed within 7 business days pending approval.