Frequently Asked Questions

Yes. A prescription from a licensed healthcare provider is required before any medication is provided.

All consultations are conducted by licensed healthcare providers. Providers review your intake information and determine whether treatment is appropriate based on clinical judgment and applicable state regulations.

If a prescription is issued, shipping timelines are provided by the pharmacy partner at the time of fulfillment. Delivery times may vary based on location and pharmacy processing.

Follow-up may be recommended by your provider based on individual needs and the treatment plan established during the clinical review process.

Identity verification is required as part of the medical intake process. Please have a valid photo ID available, and ensure that the name and date of birth you provide match your identification. If this information cannot be verified, treatment may not be available.

Whether a live video or phone visit is required depends on the treatment requested and telemedicine requirements in your state. If a live visit is required, a provider will contact you to schedule it.

Yes. EPIC Health follows applicable healthcare privacy standards. Please review our Privacy Policy for details on how personal and health information is handled. Please review our Privacy Policy for details on how personal and health information is handled.

Intake review timelines vary. Many requests are reviewed promptly, though some states require additional steps such as a live consultation, which may affect timing.

We serve all states in the United States except for Lousiana, Alaska, California, and Mississippi.

The partner pharmacy provider is GoGo Meds. GoGo Meds customer support email is hello@gogomeds.com and customer support phone number is 1-888-795-5826.

The provider group is Encore Telemedicine.